Kami Paulsen

Managing Director, Elevate

Kami Paulsen has been in the CLM and legal technology space for over two decades. Her contribution to the CLM space traverses through various roles like educating organisations about CLM on how to get ready for it and ensuring adoption while also strategising on expansion.

In the two decades of her professional experience, 15 years have been dedicated to implementing CLM for Fortune 50-100 customers in the Enterprise. She has worked with customers like Nike, Apple, Starbucks, PepsiCo Global, and Fidelity at IBM for much of that time. While in that role, she also helped build the Customer Success organisation for CLM.

After moving from IBM, she spent two years in Customer Advocacy for Icertis, a SaaS company delivering contract management software to enterprise businesses. She also enjoys deep relationships with many CLM vendors and has utilised these connections to provide best-in-class advice to organisations.

In her personal life, she loves challenges and facilitating change. She is a strong advocate for women in technology. She also serves on the board of Empowerment, which provides opportunities to at- risk youth and helps victims of sex-trafficking recover and support themselves. Her leadership and impact-making ability also allowed her to create a product - ‘The Bako Box’, a gift box sourced with items from small businesses in her community, mainly stay-at-home moms.

Kami’s also worked in Customer Success at Okta and assumed overall customer adoption responsibility. In this exceptionally technical role, she worked with CISO and CTOs of vertical industry leaders like UCLA, Children’s Hospital of Los Angeles, and Hulu. She continues to build and run professional services teams in the CLM space while also writing her book, “The CLM Rx,” which will contain valuable information to guide organisations on every step of the CLM journey,
set to launch in January 2023.

As Managing Director for Elevate’s consulting practice, she advises customers on CLM strategy, successful implementations, CLM solutions, market trends, and automation.